PressGaney Kiss My Ass! This Isn't the Hilton or Burger King! You Can't Have It Your Way!

The ED isn't Burger King!  You can't have it your way!  This is medicine not fast food.  You can't drive through and special order your care.  And you certainly cannot do it when you are refusing exams or testing!   So I'm sorry management if you get an unhappy customer because they refused an exam by a provider for drip from below.  I'm not sorry that we do not just give meds to people without evidence of illness....  oh wait... you changed your mind and you are now telling me to just give the patient the meds... without an exam, without the urine specimen that you told them they needed.  

Oh wait patient you're pissed off at me and calling me derogatory names and referring to our hospital as the ghetto hospital because you are upset that you didn't have faster service in the ED..  you've been here an hour.  You had a nebulizers and spent most of the time arguing about how the college educated staff doesn't care about you.  Love how you wasted your nebulizer telling me that I'm a racists because I am not the same shade of you and how I didn't provided you with anything..  I just spent 15 minutes listening to you complain and tell me how you are smart and know what you need, yet you can't tell me what you need.  Thank you for wasting my time and the time of my other patients who actually need help.

PressGaney and happy endings have two things in common--- you get jerked around a lot and in the end are you really satisfied or is it just pity service?